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paula (clementine30) posted an update Tuesday, Sep 29, 2015, 2:05am EDT, 10 years ago
Hi all. Yesterday, I had a tech remotely fooling around with my computer for a couple hours...he could not get facebook to open no matter what he did, so suggested that I might have to bring the computer in to them to run tests. Not bloody likely!! I realized he was one of the newer techs who was just going down a troubleshooting sheet.. I asked about "system restore" but that didn't work since this is a brand new computer with no restore points. He said I might have to go back to 8.1, which was what was in this computer when I bought it. .I was reduced to tears by the time I got off the damned phone with him. I had decided I would just have to do without facebook until maybe FB fixed whatever problems 10 has with it. This morning another tech called me, and I remembered one of the techs telling me before I took my computer in that they had a "guy who was really good" named Zac who could solve almost any problem. Guess who was on the phone? He undid a couple of things I had done (I went online to Microsoft support thinking I might find a forum with help, and they got me to sign in and create an account. When I turned the computer on this morning, boom, here was a different picture and welcome page, and a request for my password. OMG. At that point, I called the tech service, and I did plug in a password and finally got the computer to open, but I asked Zac to please undo that damned account I'd signed up for, which he did in about a minute. Then he went to work on the FB problem and finally got me onto FB using an app to open it and then I changed my password (again) and I have some functions on Facebook, but it behaves more like a phone, I think, than my usual website. I can't play Criminal Case, and I have to hunt around to see things, but it's at least a start. I know there are some issues with 10 and FB so maybe down the road I'll be able to get on the "old" website. Frustrating. I fiddled with the picture upload (my card reader and Sandisk) and got pix uploaded okay...I think I will be able to take ebay pix and find them and put them into a listing without too much trouble. I can't use my old Easy Share program (tried to load it, but trhe computer wouldn't accept it. It has its own which isn't half bad. So, bit by bit...